‘Social Listening’: Unilever Aims to Harness Vaseline’s TikTok Moment.
Originally found more than 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline may not seem like an clear candidate for social media algorithms.
However, its rise as a viral TikTok topic has thrust it into the lead of an advertising revolution, seeing big businesses investing heavily in content creators and reducing expenditure on advertising goods in conventional outlets.
The Path from Petroleum to Platforms
Originally produced in the 1870s by chemist Robert Cheeseborough, who saw laborers rubbing their skin with a byproduct of the drilling process. Now, a flood of amateur-created clips have recorded its extensive utilization in “life hacks”.
Promoted as a remedy for cleaning shoes or extending perfume longevity, and also a remedy for squeaky doors. Its use has even extended to stop the scourge of chip seasoning clinging to fingers.
Leveraging the Buzz
Noticing its viral resurgence, executives at the multinational boosted the tips by tasking their in-house experts with verification and providing creators with the outcome data.
Claims that Vaseline reduced the sensation of spicy food on lips were confirmed. This was also the case for ideas it could lengthen scent duration and restore leather handbags. Suggestions it could bleach teeth or lengthen eyelashes were refuted.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has helped convince executives to ramp up funding for content creators.
This tracking of digital spaces to shape commercial tactics has been labeled “social listening”. Fernando Fernández, freshly instated, has indicated the goal is to spend 50% of its massive marketing spend on digital creator content.
Evolving With Audience Behavior
Selina Sykes, who is heading the digital initiative, said the company was simply adapting to new ways of reaching consumers. She said engaging on social media “without dampening the fun” was crucial.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, back to when people were hanging out their laundry and talking about what they used.
“The trend is shifting from a mass communication approach, where we would just broadcast out … Today, it's numerous dialogues, diverse communities. The shift of the algorithms means that these groups seem specialized, yet they are vast.
“Having your brand advocated by other people, mentioned by individuals, that fosters reliability and pertinence. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
The approach indicates dramatic transformations taking place in media consumption, with younger consumers allocating more attention to social media platforms than traditional TV, print, or radio.
The shift is reflected in falling revenues for broadcast and newspaper ads. In the UK, commercial funding for leading TV channels have declined by over six hundred million pounds in real terms since 2019.
Influencer Marketing Expansion
It also reflects a merging of functions as brands effectively act as media producers, collaborating with numerous influencers to promote their goods.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Many companies report to us people trust recommendations from the creators they engage with over traditional advertisements. This is a persistent pattern.”
He said brands could also save money by targeting content creators over large-scale legacy ad buys, which also allows them to tweak their content more easily to see what works.
Such methods are increasing. Promotional expenditure on influencer marketing is rising at quadruple the rate than the media industry overall. Across the United States, it has more than doubled since 2021 and is projected to reach substantial figures in 2025.
Traditional Media's Continued Place
Even with this transformation, executives said they believed television commercials still played a key part to play, as networks still held the capability to shape the national conversation.
The executive noted: “Among the most effective advertising investments is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”